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Vincent was awesome! Understood problem immediately and was able to restore my heat in about an hour. Also did a cleaning and pointed out to me what the problem was in common terms I understood.

Joel was my service tech today for our maintenance checkup. He was promptly on time and was professional throughout the entire inspection. He went over all the details of what he was looking for and communicated throughly to ensure I fully understood the step by step process of the inspection. This was an individual who I can tell cares about the job and the customers he helps along the way. Definitely a great experience.

Christian and Luis were on time called before they arrived. They were as usual for ROSS very professional polite and extremely knowledgeable. Every year when I have to renew my Ross contract I do not hesitate because I know their customer service and their knowledge is second to none.

Henry was professional, friendly and did a great job!

Joel C was very professional and on time. He was courteous and answered my questions thoroughly. Very informative and patient. He took the time and effort to show me how to link my phone to the thermostat. He also recommended and gave suggestions/solutions to keep my unit running efficiently. I am very satisfied that I chose NH Ross, and even more pleased with all their technicians. Joel C, being one of the best technicians I have had the pleasure dealing with. I highly recommend NH Ross!! Thank you. Christine Randazzo