Dispatcher/Customer Service Representative

Dispatcher/Customer Service Representative

We’re a family-owned business that cares about its team members and promotes a focus on family, safety, health care, education and so much more all for the benefit of their NH Ross team. Work for a company that has been in business for almost 51 years in a recession-proof service industry. Service Titan and Nexstar experience are a plus!

Dispatcher/Customer Service Representative Duties and Responsibilities

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.
• Competencies for Success
• Develop a proven track record in customer service.
• Strong Computer Skills; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Able to up-sell our maintenance agreement – commission involved here!
• Answer and manage incoming calls, outbound calls, emails, chats and multitask in a fun, fast paced environment.
• Ability to utilize a call script.
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution and return
• Record, organize and file customer interactions and profile/account changes
• Excellent computer skills to learn our scheduling software program
• Drug Free

We offer outstanding benefits:

• 40 hour work week
• Excellent commission structure with a strong hourly base salary
• Paid time off/Holidays
• 401 K Retirement Plan
• Medical, Dental and Life insurance

Salary based on experience
Please send us your resume if interested.

Job Type: Full-time

Pay: $17.00 – $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability