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Dispatcher/Customer Service Representative


Website NH Ross

Long Island, NY's Best Home Heating, Cooling, Plumbing, Electrical

Dispatcher/Customer Service Representative

We’re a family-owned business that cares about its team members and promotes a focus on family, safety, health care, education and so much more all for the benefit of their NH Ross team. Work for a company that has been in business for almost 51 years in a recession-proof service industry. Service Titan and Nexstar experience are a plus!

Dispatcher/Customer Service Representative Duties and Responsibilities

  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.
  • Competencies for Success
  • Develop a proven track record in customer service.
  • Strong Computer Skills; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust, diffuse conflict and hold others accountable.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to up-sell our maintenance agreement – commission involved here!
  • Answer and manage incoming calls, outbound calls, emails, chats and multitask in a fun, fast paced environment.
  • Ability to utilize a call script.
  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team targets, goals, and quotas
  • Aim for customer resolution and return
  • Record, organize and file customer interactions and profile/account changes
  • Excellent computer skills to learn our scheduling software program
  • Drug Free

We offer outstanding benefits:

  • 40 hour work week
  • Excellent commission structure with a strong hourly base salary
  • Paid time off/Holidays
  • 401 K Retirement Plan
  • Medical, Dental and Life insurance

Salary based on experience
Please send us your resume if interested.

Job Type: Full-time

Pay: $17.00 – $21.00 per hour


  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability
Upload your CV/resume or any other relevant file. Max. file size: 128 MB.

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