Our Most Recent Service Reviews
Ed from NH Ross came to give me an estimate for gas conversion. He was very courteous and professional and went through all of the options thoroughly. He gave me better options than other competitors I received quotes from. I signed up for the job on the ...spot! Looking forward to working with NH Ross.
I called at 7:30 AM because my water heater was leaking from the bottom; it was very old and obviously needed replacement. NH Ross had a technician over to the house within 40 minutes. They presented me with a couple of options, I chose one, and they ...were able to start the work that morning. The technician (I think his name was Neal) was very professional and kept his workspace very clean as he removed my old water heater and installed the new one. I thought the price was pretty reasonable considering the magnitude of the job and the amount of work that had to be done. He was done by about 12:20. Overall, I was very pleased with the service from NH Ross and I would definitely recommend them.
I live in an old house with many things bracking down and not up to code. Within the past year, with the help of NH Ross and their skilled staff my home is slowly becoming modernized. Zach B, a professional NH Ross technician, opened a wall in the ...kitchen and replaced an existing hose bib that was leaking into my yard when I watered the flowers. The price was reasonable and discounted. I highly recommend their services for any plumbing problems.
awesome service and communication . needed service for my central ac system and luis c who was my tech A PRO took care of the unit. and also explain about the system and services . thank you a must have for all your hvac needs and more . great ...customer service
They squeezed me in within a day to get me an appointment as soon as possible. One night without AC was enough! Thank you :0)
Great company. Nick explained everything, no pressure. We ended up getting a new toilet and he installed it in less than an hour! We are happy customers!
Definitely knows his stuff, put a lot of effort in resolving the problem.
Very professional and polite
Vincent showed up shortly after the confirmation telephone call. He was clean, efficient and quickly checked out my A/C system, explaining each step he performed. When he left, I had no clean up and will definitely use this company to pre-check my ...heating system this coming fall.
They did a good job but would have been nice if they put some kind of covering up so the concrete dust wouldnt have gotten everywhere. Still cleaning up the dust left behind a week later
Ryan was prompt, courteous and professional. Even providing info about a replacement for the water heater whenever it becomes necessary
Recently I chose NH Ross to do some fairly extensive plumbing work at my co-op. Service tech Nick was pleasant and professional. He explained options that were available, answered all my questions, did the work, cleaned up afterwards and did an ...excellent job. I highly recommend Nick, and NH Ross.
Nick was a great representative. He was knowledgeable and efficient in inspecting my plumbing system. I would love to use him as a private plumber.
Slab leak repaired excellent so far
Pat was courteous, informative, and even neat while installing a new water heater. Even prior to that, the office as represented by Katelyn and Jill informed me of the costs, gave me an appointment, and kept me informed of when the installer, Pat, would ...be coming. The pricing was competitive, and the service was excellent.
He did an excellent job...very knowledgeable about A/C systems and more.
Vincent is an asset. He is knowledgeable and communicates well. Pleasure to deal with.
Ryan did a terrific job installing my new dishwasher! He was very professional, efficient and knowledgeable. Also a respectful and pleasant young man. I would use this company again!
Always very Professional.
Personable and professional service person. Knowledgeable and efficient. Would definitely use again
Both Luis and Ryan did an amazing job. Installed the units and cleaned up like they were never even there. Hardworking, professional, and answered all of my questions. Beyond happy
Nick explained everything and suggested the best option. He is courteous, neat and did a great job.
He was very professional and trustworthy
Vincent is a commensurate professional, very polite, and was very clear in explaining what he did. I knew after talking with him that the job was done 100 percent!
Vincent did a great job with care. He explained everything he did along the way and was extremely professional. He offered me options that were beneficial to me. Vincent felt a natural ability to make customer service job one which in this new economy ...would be the key for any business to succeed. I hope you gave him a raise because she deserves it. Charles Cottone
Update May 15, 2019 - My new boiler is working beautifully. It passed inspection by the Brookhaven Building Dept. Today, one of NH Ross's technicians came to swap out thermostats - at no cost to me. He was professional, properly masked (pandemic ...times) and observant of distance guidelines. He worked quickly, left no mess, and explained the new thermostats to me. So A plus plus to NH Ross. I could not recommend the company more strongly! Original Post When I decided to replace my 40 year old boiler with a modern more efficient model, I identified four businesses fairly close to me on Long Island. NH Ross responded quickly both by email and text - which I appreciated. I like businesses that are on the ball in communication technology, so to speak. Also, the company is a National Grid "value plus installer." We scheduled an appointment with heat specialist Ed Kudder. He came this morning, spent at least two hours checking out the current system and reviewing the additions I wanted. One change I had not considered was installing a combi unit - one that produces both heat and hot water. This is because I have a five-year-old hot water heater that works perfectly. Since I want to use basement space more efficiently and the combi unit is the size of a suitcase, eliminating the hot water heater is a big plus. Thank you, Ed. He also came up with a creative way to add more heat to an addition upstairs: by raising a cabinet, five more feet of baseboard heat can be installed along one wall I had dismissed as "unavailable." Next week I will have a Bosch Combi 151 boiler equipped for two-zone heating and a manifold for installation of a third zone. It is >94% efficient. The old boiler, the hot water heater, a mess of extra pipes, and a huge expansion tank will be carted away. Plus I'm getting two programmable digital thermostats with WiFi - another improvement I hadn't considered. By the way, before I began the online search for heating companies, I had consulted a company recommended by a friend of the architect. Ed and the NH Ross company are definitely selling me a much better product and - in comparison to that first company - I believe I'm dealing with professionals who have my interests at heart. Today is Friday. They'll do the work next week Wednesday and Thursday. Update - New boiler was installed well. All workers skilled, competent, and polite. No mess left. Everything explained. And it works! I had some trouble with thermostats which they swapped out at no cost to me.
I have never had a bad experience and your Tech Vincent is courteous and professional.
Vincent was very professional, courteous and knowledgeable. He took care of a few issues that I had and he did it efficiently, effectively and with a smile. I would definitely recommend this company to anyone who needs a/c heating or plumbing. They were ...great in setting up the appointment and giving a window of time that the technician would show. Highly recommend😊
Vincent was very friendly and courteous. He wore a mask and never needed to come in the house. It's fine to have them come during this time.
I just want to say how lucky I am to have found this company. They are very Punctual, Professional, and extremely Knowledgeable. I hired them because all my water pipes were starting to have pin holes. They repiped my whole house with Pex and did a great ...job. Cleaned up when they were done. This company is a 10. I will definitely use them in the future. If you use them you will not be sorry. Henry and Nick are great.
Ed was extremely professional and knowledgeable!
Don't let these ratings fool you , very unprofessional customer service is horrible , had to call 2 times to get a job finished they said that they will get back to me within 2 days 1 week passed by still didn't get any calls had to call again the lady ...on the phone was extremely rude prices are overcharged had to go there in person and the lady who I was on the phone with was very rude in person long story short they need to fix the customer service we are customers paying for service to get a job done if you don't like your job find another one.
I was happy to meet the gentleman that diagnose my job and then quoted me for a heating and air conditioning system looking forward to completing the work tomorrow. I would recommend Ross to anybody that needed a quick repair or planning a project. I was ...a contractor for 35 years and seen all kinds of quality subcontractors and subcontractors that should have not been in business. I Tell you one thing that Ross is one company that stands above the rest. Take it from me I was a professional home builder & contractor I will tell everyone to use for Ross for all your projects. I won't steer you are wrong.
NH Ross are my go for my tire shops. Everyone from Jill, Lisa to Karl are all awesome. Karl is thorough and knows his plumbing. Lisa and Jill will handle whatever concern you have and both are responsive. 3rd time using NH Ross and obviously won't be the ...last. Thanks team.
Henry was very nice, very professional, quick, clean and did a great job!
In late 2018 we decided to convert to Natural gas, National Grid referred NH Ross as one of their recommended installers. We met with Ed who walked us through the whole process, explained all of the options and different equipment available. We went ...with a combination hot water/ furnace option. We had to put the process on hold when a family member became ill and then National Grid stopped taking new customers. We didn't get back in touch with Ed for about 6 months but he came right over when we called and honored the original estimate. We still had to wait for National Grid but as soon as they installed the gas line, NH Ross called to set a install date up. We had just filled our oil tank a few weeks previous and Ed said No worries when you are ready let us know. We called and they were at the house within days. The installation was perfect only 2 days. The technician and his crew were awesome. I can not praise them enough. The office staff took care of all permit and paper work and even set up the gas meter install with NatGrid. The only thing I had to do was call NatGrid for an account number. They are even putting in for our rebate. Even though it was over a year from start to finish it was of not fault of theirs, they were great and stood by the original estimate. Can I say WOW! what a great company. I highly recommend them.
simple job. reset pilot on water heater but henry got here quickly
Can your company supply booties for employees to wear when it is sloppy outside to keep footprints from being left on wood floors?
Vincent came today to service my ac. was very nice.explained and showed what service what was needed and completed service.He did great job
Henry was great - experience overall on-site was amazing. After replacing something completely different then the hot water heater (which was working 24 hours ago) the heater isn’t working now. Don’t think it was anything they did but still wanted a ...consultation fee to come take a look just to make sure. Overall Plumber was great but not sure I would use again
Great guy and very knowledgeable
Ryan did a terrific job today. Henry and others have previously done excellent work here. Ross to the rescue!
Excellent service did great job number 1 service
Came on time, worked neatly and efficiently, was reasonably priced
Vincent was very efficient, polite, and clean deserve a raise Dennis zipkas
Vincent was professional, friendly and did a great job!
Vincent came today to assess my problem. I will be getting a new furnace. He explained all of the problems with the furnace. NH Ross was does a good job even when they are giving you bad news Ed came later in the day and went over the options for ...replacing the HVAC system. I was pleased. The new system will be installed on Wednesday - March 11, 2020. On Wednesday, Chris and Lucas came by and installed the HVAC system and the water heater. It went well and was a professional job. I have no problems with NH Ross.
Did a great job. Worked neat an efficient. Very friendly and proffesional
He was a pleasure to have in the home. very professional very knowledgeable extremely polite. I highly recommend him
Customer service was extremely helpful in getting me the information regarding the service to be done. The plumber showed up on time and was very pleasant and professional and got the job done in a timely manner.
Everyone of there employees have been great.
Chris called ahead and arrived on time, He noticed a leak in a heating furnace that had not been used for several months, and some other minor problems which he was able to fix immediately. He also cleaned thoroughly around the area of the furnace and ...checked that both heating zones were operating correctly. Courteous and efficient service. On a follow-up call (3/3/20) to replace some parts and reduce excess pressure in the furnace Steve was equally helpful and efficient...
N.H Ross has fantastic employees. I appreciate the thoroughness and that they hire employees that can engage a customer and solve problems. JG
took time to listen to my points about the house and existing equipment. Then did required trouble shooting, evaluation and acceptable plan for the work at hand.
Wasn’t an easy one, but it was done right and on time
Did great job,but could not believe there prices way to high