Our Most Recent Service Reviews
I have used and will continue to use NH Ross, Inc. for my home improvement and maintenance. Their service repair man Louis came over today to service my heating system, he was polite, explanatory, on time, wore face covering and have covering for his ...work shoes. There was this genuine smile written all over him as he worked through the heating system taking pleasure in what he does. I give Mr Louis five stars for his professionalism and technical expertise. Thank you NH Ross for having my back. Josh.
Very professional family owner business serving eastern long island. Very knowledgeable and have excellent ideas about tailoring the needs of your project. Don't hesitate to use them.
Excellent service Fast and friendly. Will use again.
Luis. Fernando was one of the nicest service person I have ever had in my home. So informative and just a lovely man. Thank you NH Ross for hiring such a great guy !
I had a leak in my kitchen underneath the sink. Carlos diagnosed the problem immediately. I feel he is an asset to the Ross company because of his expertise and professional knowledge. Due to this He sold me a contract today. Because of his ...professionalism I would want The Ross company to take care of my plumbing, HVAC, and electrical problems. Thank you Carlos for working with Ross.
Ryan was prompt, courteous and professional. Even providing info about a replacement for the water heater whenever it becomes necessary
Luis came quickly and fixed the problem in no time. I was very happy!
Carlos P. is absolutely amazing! He came over today to do a routine assessment of my plumbing system, which is part of the service contract I have with N.H. Ross. He was extremely thorough, competent, professional and very friendly! While here, he made ...an adjustment to my water heater that, although it is brand new and working just fine, would improve its functioning as it ages. He also patiently answered questions that I had about my heating system. I would definitely want for Carlos to come by should I have plumbing problems in the future, and I continue to be most satisfied with the service provided by N.H. Ross!
This company was great my outside hose spindle broke I reached out to them and they responded within minutes with a technician. Carlos was professional and courteous and did a great job. I will continue using them whenever there is a problem I can’t ...fix. Other companies I reached out to were trying to respond 5 days later.
I contacted NH Ross because of a damaged shower valve that needed replacing. Setting the appointment was quick and easy, the rep on the phone was polite and was able to give me timeframe. Carlos was the plumber that responded. He showed up on time and ...worked quickly to get the job done.
Carlo cleared my sewer line. He made sure the line was clear before he left. He's a very nice guy who shares our interests too!
The reason for needing the visit was clearing explained beforehand, yet the service man was surprised ... I didn’t need him to tell me what I already knew....wasted $85 ..would never use this company and certainly won’t recommend
Vincent is an asset. He is knowledgeable and communicates well. Pleasure to deal with.
Ross technician, Ryan M, was exceptionally (& pleasantly) informative! Sooo appreciated (esp in 2020)
Very courteous and informative
He was very professional and very observant and went over all the details correctly
Chris did a great job I have an old heating system and he found the problem , repaired the part explained everything he was doing , and didn’t leave until everything was in perfect working order
At the time of installation they were super active and when it comes to service they said we don't service in valley stream. Dont get services from them to save you from hassle of looking for after service
Service is always superb. I would only allow NH Ross to care for my home services. Reliable and service is always excellent.
Excellent service and care! We had our old boiler replaced to a new tankless water heater and Ross handled the job with professionalism and kindness. Even when we ran into issues with our heating after service, the owner, Neal, personally came to our ...home to find the cause of our issue and corrected it, resulting in our 100% satisfaction. We would recommend this company to any and all and we will be using them for ongoing inspections. CALL ROSS!!
Luis did a good job, but price is outrageous.
08/11/2020 - Nick and Patrick installed a pedestal sink and toilet. They were very professional and knowledgeable. They did a great job. Thank you. 10/26/2020 - Carlos repaired a leaking pipe. He was very professional and knowledgeable. He did a great ...job. Thank you.
Luis is a competent and customer service focused individual who identified our issue promptly and immediately fixed the problem. His calm demeanor and patience to explain the issue greatly appreciated. An asset to the company.
Excellent technician. Ryan was very professional and helpful. Unfortunately their pricing is outrageous. I knew i just needed a $10 fill valve but was quoted $542 for the job. Just paid the service charge and did it myself. But as i stated before, Ryan ...went above and beyond in his service.
Technician by the name of Carlos came out to look at my situation. Very helpful and real. I used a company other than NH Ross for the first time and guess what I am having to redo the job. Glad NH Ross came to the rescue
I’ve had NH Ross out for both plumbing issues and for no heat. I was very satisfied both times because the technicians were professional, friendly and, most importantly, great at what they do. The office staff is always very helpful, too! I wouldn’t ...hesitate to recommend NH Ross to family and friends.
Thorough and polite. Did try to sell cleaning and additional services
First off Let me say the technician Chris was awesome.They had me as they charged me 400.00 to change a small 3.00 ice cube valve.The mgr called me back offering me a 25.00 coupon which Of course I took.I would never use this company as my prime plumber ...as the mgr sounded like he was reading from a script.Definately he was unprofessional Shop around for a better priced company in tune with the general public...
Ryan M was amazing! Professional and very patient with us as new home owners. He explained everything in detail and gave us a ton of options. Thanks!
Contractual maintenance work performed. Very professional.
Henry and Patrick have don a super job at my house. they both a were very professional, I am very happy with their work. good job guys. Thank you
Vincent came today to assess my problem. I will be getting a new furnace. He explained all of the problems with the furnace. NH Ross was does a good job even when they are giving you bad news Ed came later in the day and went over the options for ...replacing the HVAC system. I was pleased. The new system will be installed on Wednesday - March 11, 2020. On Wednesday, Chris and Lucas came by and installed the HVAC system and the water heater. It went well and was a professional job. I have no problems with NH Ross.
Vincent was great, on time, very knowledgeable very pleased with our first time using Ross
He explained everything well. He did a good job checking the efficiency of our heat..
Vincent showed up shortly after the confirmation telephone call. He was clean, efficient and quickly checked out my A/C system, explaining each step he performed. When he left, I had no clean up and will definitely use this company to pre-check my ...heating system this coming fall.
I had an issue with my heat not turning on. Ross sent a technician who was able to narrow down to an electrical problem which wasn’t his expertise. I paid for services rendered for that day. I was told another technician would be there first thing in ...the morning. 9a received the call he was on his. 20 minutes after he arrived, problem was fixed. There was No extra charge. I was told it fell under the prior day’s payment. Obviously I was happy it was fixed and I also felt I wasn’t taken advantage of. Would absolutely use them again. Trust is everything.
I was very satisfied after using NH Ross for a leaky pipe in my hot water heater. The tech, Ryan, was extremely courteous, knowledgeable and helpful. Would recommend
What a great company. So much they can do. I got huge job done by them in one day. No hassles.
Ryan was very professional and knowledgeable.
I called NH Ross for help with installing a dishwasher. They answered my call and set an appointment for the next day, which I appreciated. They would not give me even a ballpark price on the phone. The tech who came to our home was extremely courteous ...and knowledgeable. I told them their tech was great...but The price I was given to install our dishwasher was $748.00. More than I paid for the dishwasher itself. They seemed very unconcerned when I called to tell them their pricing is outrageous. I had to pay $90 for the tech to come to my house, which is about 50% of the total price I was given by other plumbers to install the dishwasher. BE AWARE!! 😱
Extremely cooperative. Chris was my service technician today. Except for supposedly being scheduled for 1st or 2nd appointment, he didn’t show up until just about 3 pm. This has happened before, Inspite of this tendency I still use Ross because I find ...their technicians to be top notch. This firm needs to work on management and public relations.
Henry is good and very knowledgeable
Always accommodating, friendly, nice. Luis Cerna was very informative and engaging showing and explaining to me how the system is performing. Thumbs up. Thank you.
simple job. reset pilot on water heater but henry got here quickly
Ed was thorough and professional. Thanks for your help with my service request.
Very personable representative who did a great job evaluating my plumbing problems. Arrived on time spent the day repairing various plumbing problems. I would recommend John very highly
Nick did a great job. He went above and beyond. He was very professional. He took care of the problem. Thanks to Nick I don't have a clogged bathtub and toilet anymore. I will definitely recommend NH Ross Inc. to my family and friends.
Slab leak repaired excellent so far
Ed was professional and answered all my questions and checked on all my options he left his card in case I consider to do the work that he suggested. My house is small and very limited as to what I can do and due to my age I am not sure if I want to get ...in debt for work that would cost as much as it would cost.
Check up on my ac/ heating unit
Luis was professional , courteous,efficient and informative. Exactly what we have come to expect from N H Ross
The technician, Luis was very professional and courteous. Performed the work in an efficient manner. uh
Henry was great!!!! Fixed my power was professional, polite and kinda funny
I have a large cast-iron plumbing replacement project coming up, I am looking forward to their professionalism in helping me complete the project.
Very professional staff, great crew. Very expensive though. Expect to pay double what you would pay elsewhere.
Awesome job all 3 techs.. thank you all
Ryan and his partner were phenomenal. Showed up on time. Explained everything. Went through all options, and got new water heater installed quickly and professionally. Exceptionally clean. I would highly recommend them.
Henry has excellent knowledge and explains in detail what the issues are.
Repair water heater The service specialist, Zach, arrived on time and was knowledgeable. He told us about the company, describing clearly what the service covered. He answered all our questions and gave us a detailed written estimate.
John was the plumber. He checked all the toilets and sinks, etc. I have some small leaks under my kitchen sink and he proposed a solution. We agreed. He was very knowledgeable and well spoken. I would like him to be the plumber who makes the repairs. ...Thank you John!
Vincent and Patrick at NH Ross were great. They installed a new ductless AC in my basement, and were friendly, clean, and responsive. Ed, the salesmen was friendly and explained clearly what we could expect. He even showed up at the start of the ...installation. There were no surprises at all. We have used NH Ross for a variety of things, and they continue to be reliable. The whole staff is professional and easy to deal with.
VERY RELIABLE COMPANY.
Absolute professional. Efficient. Thorough. Nice!
Henry was just great—very professional, answered questions and attentive to details. Thanks! 🙏🏽
Once again Ross to the rescue- When my A/C system shut down Louis responded to save the day-I've been a customer for 20 years so I'm not surprised it was working the same day I called- Their techs are top notch and Louis is one of the best-Thanks guys!
Henry was on time , professional and polite. Great job !
I have been a client of NH Ross since 2012. When I called NH Ross today, I was put on a "wait list". However, I received a call back not an hour later that someone was on the way. The technician (Vincent T) arrived on time, knew his stuff and what to ...do. When NH Ross called to follow up on my experience with Vincent I gave him a 5 star mark. Professional, courteous, soft spoken, has the smarts and that's what counts. And Vincent kept me informed as to what he was doing and why to identify the problem. If I need to call NH Ross again, I'm asking for Vincent T. Vincent T. returned today (August 10th) with a representative to access the problem with the A/C. New part is being ordered and Vincent will be installing it. Still gets 5* from me. Explained exactly what had to be done while A/C representative was there and signed off on the paperwork for replacement. On time, professional and answers ALL questions.
A truly wonderful experience. Our salesperson Ed was very professional and gave us confidence that we chosing the right equipment and company to do our A/C install. Thanks Ed!
Always professional, great person. The job of replacing my compressor he took his time and did it right. Thank you!!!
My kitchen sink drain was terribly clogged. Called NH Ross because I had seen their trucks in my development on a couple of occasions. Thought that was a pretty good endorsement. Got a next day appointment, which I appreciated. Got a call updating me on ...the time someone would be here. Zach B.was prompt, knowledgeable, efficient and overall did a great job. No more clog!! Would definitely use them again and recommend very highly.
Luis was very personable and knowledgeable regarding the problem with my AC unit. NH Ross was prompt in sending a serviceman within the hour.
Came the next day when posted a request at 10pm the night before. Quickly figured out issue and installed new water heater. Great work overall.
Preliminary experience with plumber was very pleasant and he was knowledgeable!
I called NH Ross yesterday with issue of no hot water. They immediately sent a technician to assess the problem. I live in a new condo complex that is no more the 7 years old and I am the original owner. The tech was pleasant and courteous. However, ...after some time assessing, he thought the hot water heater needed to be replaced and gave me a quote of $3900. I was a bit surprised that a unit not more then 7 years old needed replacement. I got another technician from another company referred by my son and he came in this morning and found that a wire that was stripped and in contact with metal prevented the ignition of the pilot. He simply moved the wire and the problem was fixed. They are going to replace the parts in issue. I don't blame the young technician form NH Ross, but more that management dropped the ball on either training or consult with him while at my place. Even the new technician said, every day he learns something new about all the new systems and technology in service. At the end NH Ross apologizes and refunded my service call fee, plus gave me a free 2 year service agreement for my condo. If you look at NH Ross, their reviews are great and they've been around almost 50 years. You don't last that long by not providing good service. We all make mistakes and as long as we learn from them, then it's all good. I will reach out the NH Ross again in the future. Steven R Patchogue
Ed was GREAT. He was informative and personable. He is a great representative for this company
Ed is a very personable Rep. I felt very comfortable talking about the project with him.
We received excellent Customer service from Zack. He couldn’t have been more professional or courteous! He solved our sink and drain issue in a matter of minutes.
They know what they are doing when it comes to the knowledge about a plumbing issues plus they are very well versed in respecting your needs in the time of this pandemic. THANKS