Our Most Recent Service Reviews
Ed was thorough and professional. Thanks for your help with my service request.
I’ve had NH Ross out for both plumbing issues and for no heat. I was very satisfied both times because the technicians were professional, friendly and, most importantly, great at what they do. The office staff is always very helpful, too! I wouldn’t ...hesitate to recommend NH Ross to family and friends.
Very personable representative who did a great job evaluating my plumbing problems. Arrived on time spent the day repairing various plumbing problems. I would recommend John very highly
Contractual maintenance work performed. Very professional.
Nick did a great job. He went above and beyond. He was very professional. He took care of the problem. Thanks to Nick I don't have a clogged bathtub and toilet anymore. I will definitely recommend NH Ross Inc. to my family and friends.
Slab leak repaired excellent so far
Ed was professional and answered all my questions and checked on all my options he left his card in case I consider to do the work that he suggested. My house is small and very limited as to what I can do and due to my age I am not sure if I want to get ...in debt for work that would cost as much as it would cost.
Check up on my ac/ heating unit
Luis was professional , courteous,efficient and informative. Exactly what we have come to expect from N H Ross
The technician, Luis was very professional and courteous. Performed the work in an efficient manner. uh
Henry was great!!!! Fixed my power was professional, polite and kinda funny
I have a large cast-iron plumbing replacement project coming up, I am looking forward to their professionalism in helping me complete the project.
Very professional staff, great crew. Very expensive though. Expect to pay double what you would pay elsewhere.
Awesome job all 3 techs.. thank you all
Ryan and his partner were phenomenal. Showed up on time. Explained everything. Went through all options, and got new water heater installed quickly and professionally. Exceptionally clean. I would highly recommend them.
Henry has excellent knowledge and explains in detail what the issues are.
simple job. reset pilot on water heater but henry got here quickly
Vincent T. is absolutely amazing! I've had what turned out to be an extremely complex central air conditioner repair job, and Vincent was my expert coming to the rescue. Not only is he fantastically competent, Vincent is extraordinarily diligent in ...making certain the job is done correctly - even to the point of suggesting to the home office that he return to my residence after he had completed the repair a week earlier to make sure it was still working well, and doing some fine tuning while he was at it. Vincent is also wonderfully good natured and a pleasure to work with. NH Ross has a real gem with Vincent.
Repair water heater The service specialist, Zach, arrived on time and was knowledgeable. He told us about the company, describing clearly what the service covered. He answered all our questions and gave us a detailed written estimate.
John was the plumber. He checked all the toilets and sinks, etc. I have some small leaks under my kitchen sink and he proposed a solution. We agreed. He was very knowledgeable and well spoken. I would like him to be the plumber who makes the repairs. ...Thank you John!
Vincent and Patrick at NH Ross were great. They installed a new ductless AC in my basement, and were friendly, clean, and responsive. Ed, the salesmen was friendly and explained clearly what we could expect. He even showed up at the start of the ...installation. There were no surprises at all. We have used NH Ross for a variety of things, and they continue to be reliable. The whole staff is professional and easy to deal with.
VERY RELIABLE COMPANY.
Absolute professional. Efficient. Thorough. Nice!
Henry was just great—very professional, answered questions and attentive to details. Thanks! 🙏🏽
Once again Ross to the rescue- When my A/C system shut down Louis responded to save the day-I've been a customer for 20 years so I'm not surprised it was working the same day I called- Their techs are top notch and Louis is one of the best-Thanks guys!
Vincent was great, on time, very knowledgeable very pleased with our first time using Ross
Nick and Patrick installed a new pedestal sink and toilet. Very professional and knowledgeable. They did a great job. Thank you.
Henry was on time , professional and polite. Great job !
I have been a client of NH Ross since 2012. When I called NH Ross today, I was put on a "wait list". However, I received a call back not an hour later that someone was on the way. The technician (Vincent T) arrived on time, knew his stuff and what to ...do. When NH Ross called to follow up on my experience with Vincent I gave him a 5 star mark. Professional, courteous, soft spoken, has the smarts and that's what counts. And Vincent kept me informed as to what he was doing and why to identify the problem. If I need to call NH Ross again, I'm asking for Vincent T. Vincent T. returned today (August 10th) with a representative to access the problem with the A/C. New part is being ordered and Vincent will be installing it. Still gets 5* from me. Explained exactly what had to be done while A/C representative was there and signed off on the paperwork for replacement. On time, professional and answers ALL questions.
A truly wonderful experience. Our salesperson Ed was very professional and gave us confidence that we chosing the right equipment and company to do our A/C install. Thanks Ed!
Always professional, great person. The job of replacing my compressor he took his time and did it right. Thank you!!!
My kitchen sink drain was terribly clogged. Called NH Ross because I had seen their trucks in my development on a couple of occasions. Thought that was a pretty good endorsement. Got a next day appointment, which I appreciated. Got a call updating me on ...the time someone would be here. Zach B.was prompt, knowledgeable, efficient and overall did a great job. No more clog!! Would definitely use them again and recommend very highly.
Luis was very personable and knowledgeable regarding the problem with my AC unit. NH Ross was prompt in sending a serviceman within the hour.
Came the next day when posted a request at 10pm the night before. Quickly figured out issue and installed new water heater. Great work overall.
Preliminary experience with plumber was very pleasant and he was knowledgeable!
I called NH Ross yesterday with issue of no hot water. They immediately sent a technician to assess the problem. I live in a new condo complex that is no more the 7 years old and I am the original owner. The tech was pleasant and courteous. However, ...after some time assessing, he thought the hot water heater needed to be replaced and gave me a quote of $3900. I was a bit surprised that a unit not more then 7 years old needed replacement. I got another technician from another company referred by my son and he came in this morning and found that a wire that was stripped and in contact with metal prevented the ignition of the pilot. He simply moved the wire and the problem was fixed. They are going to replace the parts in issue. I don't blame the young technician form NH Ross, but more that management dropped the ball on either training or consult with him while at my place. Even the new technician said, every day he learns something new about all the new systems and technology in service. At the end NH Ross apologizes and refunded my service call fee, plus gave me a free 2 year service agreement for my condo. If you look at NH Ross, their reviews are great and they've been around almost 50 years. You don't last that long by not providing good service. We all make mistakes and as long as we learn from them, then it's all good. I will reach out the NH Ross again in the future. Steven R Patchogue
Ed was GREAT. He was informative and personable. He is a great representative for this company
Ed is a very personable Rep. I felt very comfortable talking about the project with him.
We received excellent Customer service from Zack. He couldn’t have been more professional or courteous! He solved our sink and drain issue in a matter of minutes.
They know what they are doing when it comes to the knowledge about a plumbing issues plus they are very well versed in respecting your needs in the time of this pandemic. THANKS
I had a broken valve for my outside hose. Had called another company to fix but they never came. Received a random email from N H Ross, forgot that I had used them previously. Gave them a call and someone came the very next day. Excellent service and ...took no time at all to fix the valve (and in the rain). The guys were extremely professional and very courteous. Will definitely call them again.
Used NH Ross for years and called for a service technician to only learn they do not serve my area any longer and end of story. Shame
Henry, Definitely knows his stuff, put a lot of effort in resolving the problem. Honesty, I’ve never used such a professional plumbing company.
Nick and Shawn were great!!
He explained everything well. He did a good job checking the efficiency of our heat..
Henry and Patrick have don a super job at my house. they both a were very professional, I am very happy with their work. good job guys. Thank you
Vincent was a pleasure to work with.Very helpful, explained everything to me and advised me on things to do to keep our system running good. Been using Ross for over 10 years and they are great. Recommend them highly. Thank you!
Way too expensive . He gave me an estimate of $850+tax to change one part that was bad on the water heater And he wanted to change one more part For $700 .totalling his estimate to 1550+tax. I refused and I went to the plumbing store and bought the ...same part for For $160 and changed it myself . And saved $1400 for 30-45 minutes job. They try to rip you off. I don’t mind giving fair price . If I had to do this job for some client , I wouldn’t charge more than $500. Ridiculous.i would never call them and don’t recommend them.
Ryan M was amazing! Professional and very patient with us as new home owners. He explained everything in detail and gave us a ton of options. Thanks!
Technicians are top notch. Extremely cooperative. Vincent was terrific today.
Ed from NH Ross came to give me an estimate for gas conversion. He was very courteous and professional and went through all of the options thoroughly. He gave me better options than other competitors I received quotes from. I signed up for the job on the ...spot! Looking forward to working with NH Ross.
Vincent was very friendly and courteous. He wore a mask and never needed to come in the house. It's fine to have them come during this time.
Very knowledgeable and extremely helpful
Excellent service. Very courteous.
I called at 7:30 AM because my water heater was leaking from the bottom; it was very old and obviously needed replacement. NH Ross had a technician over to the house within 40 minutes. They presented me with a couple of options, I chose one, and they ...were able to start the work that morning. The technician (I think his name was Neal) was very professional and kept his workspace very clean as he removed my old water heater and installed the new one. I thought the price was pretty reasonable considering the magnitude of the job and the amount of work that had to be done. He was done by about 12:20. Overall, I was very pleased with the service from NH Ross and I would definitely recommend them.
I live in an old house with many things bracking down and not up to code. Within the past year, with the help of NH Ross and their skilled staff my home is slowly becoming modernized. Zach B, a professional NH Ross technician, opened a wall in the ...kitchen and replaced an existing hose bib that was leaking into my yard when I watered the flowers. The price was reasonable and discounted. I highly recommend their services for any plumbing problems.
Ryan did a great job in a very tight place. Clean up was great. Recommend Ryan for all my plumbing needs. Ryan also explain to me about my water heater which I plan to replace in the spring. Nice job Ryan. Hope you and the family have a Merry Christmas ...and a Happy New Year.
awesome service and communication . needed service for my central ac system and luis c who was my tech A PRO took care of the unit. and also explain about the system and services . thank you a must have for all your hvac needs and more . great ...customer service
They squeezed me in within a day to get me an appointment as soon as possible. One night without AC was enough! Thank you :0)
Great company. Nick explained everything, no pressure. We ended up getting a new toilet and he installed it in less than an hour! We are happy customers!
Vincent showed up shortly after the confirmation telephone call. He was clean, efficient and quickly checked out my A/C system, explaining each step he performed. When he left, I had no clean up and will definitely use this company to pre-check my ...heating system this coming fall.
They did a good job but would have been nice if they put some kind of covering up so the concrete dust wouldnt have gotten everywhere. Still cleaning up the dust left behind a week later
Ryan was prompt, courteous and professional. Even providing info about a replacement for the water heater whenever it becomes necessary
Recently I chose NH Ross to do some fairly extensive plumbing work at my co-op. Service tech Nick was pleasant and professional. He explained options that were available, answered all my questions, did the work, cleaned up afterwards and did an ...excellent job. I highly recommend Nick, and NH Ross.
Nick was a great representative. He was knowledgeable and efficient in inspecting my plumbing system. I would love to use him as a private plumber.
Pat was courteous, informative, and even neat while installing a new water heater. Even prior to that, the office as represented by Katelyn and Jill informed me of the costs, gave me an appointment, and kept me informed of when the installer, Pat, would ...be coming. The pricing was competitive, and the service was excellent.
Vincent is an asset. He is knowledgeable and communicates well. Pleasure to deal with.
He did an excellent job...very knowledgeable about A/C systems and more.
Technician was professional and knowledgeable.